Eric Willig

Eric Willig

Executive leadership

Operations, Information Technology, Business Development

Accomplished, strategically and technically-minded leader providing international perspectives, coupled with the proven ability in building businesses and streamlining processes. Results-centric, experienced professional with demonstrated expertise in delivering technical and non-technical solutions, spearheading mission-critical initiatives, and heightened revenue growth.

Additional skill areas include:

Global Operations and Infrastructures • Technology Integration • Team Building

Vendor Management • Project Management • Business Process Automation

Disaster Recovery & Business Continuity Planning • Mobile & Voice Communications

PROFESSIONAL EXPERIENCE

Applied Photonics, Scottsdale, Arizona USA & Hsin-Chu, Taiwan · 2006 – Present

$20 million LCD and solar equipment manufacturer

Senior Director, then promoted to Vice President, Operations

Provide leadership to international operations and engineering teams with full signing authority. Cultivate mutually beneficial relationships and manage manufacturing and delivery partners, installation and service teams and the regional engineering workforce. Drive vendor selection processes. Oversee all aspects of IP and digital assets protection, security solutions, privacy, hiring practices and facilities fortification. Steer mission-critical customer initiatives.

Partner with the CEO to represent the company in the US and Asia (average more than 125 days in Asia per year). Manage key projects including scoping, resource planning and budgeting, delivery, and reporting. Enhance knowledge-sharing through centralized data portals. Define project execution plans to ensure optimal management, installation and support of complex, multi-million dollar LCD and solar manufacturing equipment. Deliver collaborative support to sales and marketing teams.

Selected Contributions:

· Lead the internationally distributive (Japan, China, Taiwan, and US) engineering and manufacturing processes of more than $10M in LCD and solar manufacturing equipment to include scoping, designing, manufacturing, installation, and customer acceptance.

· Reduced integration timeframe from more than 180 days to less than 60 days and increased customer satisfaction by pinpointing and correcting major process gaps with Asian-based engineering and manufacturing partners within the first 30 days serving in the role of Vice President.

· Champion major initiatives to deliver enterprise-wide security, which streamlined hiring processes, improved access to key data for sales and reduced valuable intellectual property losses.

· Established the global infrastructure and maximized accessibility in support of employees and key partners.

Managed Business Solutions (MBS), Fort Collins, Colorado · 2005

$15 million company providing diverse technical services and personnel

Senior Director, then promoted to Principal

Traveled to facilities of key client (Hewlett Packard) and engaged many different business unit representatives. Responded to RFIs and RFPs. Drafted and finalized SOWs and project planning details. Oversaw the implementation of diverse technologies including voice communications (VoIP) and SharePoint. Drove technology implementation and integration initiatives.

Selected Contributions:

· Boosted HP customer-share by $100,000 per month and drove sales in excess of $10 million in annual sales

· Grew the HP account significantly (nearly exceeding HP’s vendor policy limits) and bolstered revenues, resulting in the promotion to Principal of the company.

· Attained profitability within 90 days of new business unit inception.

· Contributed to due diligence phases in support of the CEO during acquisition processes (by an Alaskan Native Corporation) by centralizing corporate agreements and contracts.

3D Interiors, Centennial, Colorado · 2003 – 2004

$10 million drywall contractor serving the greater Denver area

Vice President, Operations and Technology

· Accelerated company growth, including enhancing monthly revenues from $50,000 to $1 million per month and expanding the number of employees from 23 to over 115 within 90 days.

· Improved project data via the implementation of a robust accounting program

· Reduced headcount while maximizing efficiencies by automating business processes and revamping workflows.

· Slashed operating expenses by replacing an antiquated accounting solution with an innovative tool that tracked job costs and other data more efficiently and effectively.

Quantum Technologies Corp & QMobility, Seattle, Washington · 2001 – 2003

Startup technology services and solutions (managed services) firm; Microsoft Certified Partner.

Founder and President

· Conceived the vision for the Mobile Division, secured funding and grew the business exponentially.

· Delivered expert-level consulting services to local, national, and international firms in relation to IT infrastructures, security audits, IT management, eCommerce development and consumer electronics.

· Bolstered revenue growth by closing major clients such as Microsoft, Red Robin International, EverWin International, City of Shoreline, Liberty Financial and Financial Architects.

· Selected by Microsoft to deploy multiple seeding initiatives to C-level executives at Coca Cola, BP and Ford.

EverWin International, Multiple Locations (US and Asia) · 2002 – 2003

$50 million cellular accessories manufacturer and distributor

Chief Technology Officer (as a contracted officer)

· Enabled the company to earn a major Microsoft certification in order to become a SmartPhone distributor.

· Empowered EverWin with direct online sales capability, which also facilitated sales and fulfillment through branded customer websites, by implementing an eCommerce solution that provided real-time data on inventory levels.

· Achieved 24/7 uptime and minimized the potential of data loss and elevated customer confidence through the establishment of a secure and redundant network and continuity plan.

· Kept abreast of emerging technology and licensing and pinpointed an opportunity involving music distribution.

CyberStreams, Inc., Seattle, Washington · 1996 – 2001

Startup technology services and solutions (managed services) firm with 15 employees

Founder and President

· Founded CyberStreams and grew revenues from zero to $1.2 million with an average year-over-year growth of greater than 200% by demonstrating a strong commitment to customer service and conducting comprehensive marketplace analysis.

· Formed an alliance with one of the largest ISPs in the Northwest US at that time which positioned CyberStreams as a go-to partner for connectivity delivery at customer facilities and networks.

· Partnered with Microsoft to deliver the Microsoft Small Business Server suite to customers.

· Heightened the visibility of CyberStreams in the market and optimized profitability via a reseller relationship with NBX (acquired by 3COM); cemented CyberStreams’ position as a leader in VoIP technology.

· Established key client and industry relationships, as well as strategic partnerships, which optimized business.

Additional roles included Director of Operations and Information Technology at SME Inc., Manager of Information Systems at Nuprecon, Inc. and Government Account Representative at Microsoft. Details provided on request.

CERTIFICATIONS

Certified Novell Engineer (CNE), MCP, and other technical certifications. Always learning.

EDUCATION

Business Administration

University of San Diego, San Diego, California / Westmont College, Santa Barbara, California

Additional training included Business Management at Management Action Programs. Details provided on request.